The following is a list of frequently asked questions from our web hosting customers about our web hosting services. If you have a question that is not addressed here, please email our Technical Support team at
Q: Why do I get a 'Forbidden' error when I try to access my site on your server?A: The 'Forbidden' error occurs when you do not have a main page named 'index.html' uploaded to the appropriate folder in your account. You must name the main page of your site 'index.html' or index.htm.
Q: Where in my account do I put my web files?A: Your web site files need to be uploaded to the '/httpdocs' folder in your account so that they may be accessed on the Internet. The web folder is the folder you arrive in when you first connect with an FTP client. Remember that your main page must be named 'index.html or .htm'.
Q: How do I set up a database for my site?A: Databases may be created from your control panel. First select the domain under which you want to use the database. Then in the services section select the database icon. From here you can create the database, add users, and launch the web based administration tool..
Q: Why can't I pull up my site by the ip address you sent me?A: Our service uses named based virtual hosting, meaning many sites share one IP address. Your site is resolved only by it's domain name and cannot be accessed in a browser by the IP address. You can only view your site after the nameservers for your domain name have been fully updated..
Q: Why do I get a 'Page Cannot be Displayed' error when trying to access my site.A: This error occurs when the nameservers have not be updated for your domain name. If you already had your domain name when you ordered, you must login to the site where you registered the domain name and change the nameservers to the ones specified in your confirmation email. Even after you make these changes, it takes 24 to 48 hours for the changes to propagate across the Internet. Q: How do I set up Outlook Express to access my email accounts? A: For the incoming POP3 and outgoing SMTP servers in Outlook, set both to mail.<yourdomainname>.com replacing <yourdomainname> with your individual domain name.In the “Account Name” field enter your full email address, i.e.
Q: How Do I Access My Web Stats?A: For customers on the original hosting plan: To view stats for your website, you can go to http://webstats.ivnet.com. Then you must login with your username and password.A: For customers on the new ivnethosting plan (Plesk or Parallels): To view stats for your website, you can go to http://www.domainname/plesk-stat/webstat (Replace domainname with your actual domain name). Then you must login with your username and password.
Q: Why can't I see the webpage changes I just made?A: You need to refresh your screen by pressing F5 key or shift+F5. If this doesn't not resolve the page, try deleting “Temporary Internet Files”. You may also shut your machine down and restart. If you are still not able to view the changes, you may be behind a firewall or proxy server and will need to modify the view settings on that.