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Webhosting FAQ's

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Thefollowingisalistoffrequentlyaskedquestionsfromourwebhostingcustomersaboutourwebhostingservices.Ifyouhaveaquestionthatisnotaddressedhere,pleaseemailourTechnicalSupportteamat  \n This email address is being protected from spambots. You need JavaScript enabled to view it. "> This email address is being protected from spambots. You need JavaScript enabled to view it.


+ - Q:WhydoIgeta'Forbidden'errorwhenItrytoaccessmysiteonyourserver? Click to collapse
A:The'Forbidden'erroroccurswhenyoudonothaveamainpagenamed'index.html'uploadedtotheappropriatefolderinyouraccount.Youmustnamethemainpageofyoursite'index.html'orindex.htm.
+ - Q:WhereinmyaccountdoIputmywebfiles? Click to collapse
 A:Yourwebsitefilesneedtobeuploadedtothe'/httpdocs'folderinyouraccountsothattheymaybeaccessedontheInternet.ThewebfolderisthefolderyouarriveinwhenyoufirstconnectwithanFTPclient. Rememberthatyourmainpagemustbenamed'index.htmlor.htm'.
+ - Q:HowdoIsetupadatabaseformysite? Click to collapse
A:Databasesmaybecreatedfromyourcontrolpanel.Firstselectthedomainunderwhichyouwanttousethedatabase.Thenintheservicessectionselectthedatabaseicon.Fromhereyoucancreatethedatabase,addusers,andlaunchthewebbasedadministrationtool..
+ - Q:Whycan'tIpullupmysitebytheipaddressyousentme? Click to collapse
A:Ourserviceusesnamedbasedvirtualhosting,meaningmanysitesshareoneIPaddress.Yoursiteisresolvedonlybyit'sdomainnameandcannotbeaccessedinabrowserbytheIPaddress. Youcanonlyviewyoursiteafterthenameserversforyourdomainnamehavebeenfullyupdated..
+ - Q:WhydoIgeta'PageCannotbeDisplayed'errorwhentryingtoaccessmysite. Click to collapse
A:Thiserroroccurswhenthenameservershavenotbeupdatedforyourdomainname.Ifyoualreadyhadyourdomainnamewhenyouordered,youmustlogintothesitewhereyouregisteredthedomainnameandchangethenameserverstotheonesspecifiedinyourconfirmationemail.Evenafteryoumakethesechanges,ittakes24to48hoursforthechangestopropagateacrosstheInternet.
+ - Q:HowdoIsetupOutlookExpresstoaccessmyemailaccounts? Click to collapse
A:FortheincomingPOP3andoutgoingSMTPserversinOutlook,setbothtomail.<yourdomainname>.comreplacing<yourdomainname>withyourindividualdomainname.

Inthe“AccountName”fieldenteryourfullemailaddress,i.e. \n This email address is being protected from spambots. You need JavaScript enabled to view it. "> This email address is being protected from spambots. You need JavaScript enabled to view it. .

+ - Q:HowDoIAccessMyWebStats? Click to collapse
A:Forcustomersontheoriginalhostingplan: Toviewstatsforyourwebsite,youcangotohttp://webstats.ivnet.com. Thenyoumustloginwithyourusernameandpassword.A: Forcustomersonthenewivnethostingplan(PleskorParallels): Toviewstatsforyourwebsite,youcangotohttp://www.domainname/plesk-stat/webstat(Replacedomainnamewithyouractualdomainname). Thenyoumustloginwithyourusernameandpassword.
+ - Q:Whycan'tIseethewebpagechangesIjustmade? Click to collapse
A:YouneedtorefreshyourscreenbypressingF5keyorshift+F5. Ifthisdoesn'tnotresolvethepage,trydeleting“TemporaryInternetFiles”. Youmayalsoshutyourmachinedownandrestart. Ifyouarestillnotabletoviewthechanges,youmaybebehindafirewallorproxyserverandwillneedtomodifytheviewsettingsonthat.

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