Dear Valued Customers,
As a Network Solutions Partner we wanted to share some information that came to us today about some deceptive practices. If at any time you have concerns about your services with us at IVNet, Connecting Point Computer Centers or the partners that we contract with, please call us at 815-223-1052. Normally you will receive any billings from IVNet or Connecting Point unless you purchased services on your own at Network Solutions.
It has been brought to our attention that some customers may have been recipients of letters that appear to be renewal notifications and/or invoices for DNS services related to their existing domain name(s). This particular notice is a deceptive sales tactic and not unlike other deceptive notices we have seen from third parties for domain name renewals.
The distributor of this communication appears to have obtained contact data from the public WHOIS database. This practice is prohibited along with distributing misleading notices to domain registrants encouraging them to purchase DNS services. The notice is similar in appearance to a ‘renewal notice’ or ‘invoice’. If your customers respond to this solicitation it will result in modification of their DNS, and as a result any services associated to the domain may be interrupted.
Unfortunately, attempts to terminate these types of sales practices are difficult. This is due to the fact that the majority of these notices state that the company that issued the communication is not affiliated with the customer’s current provider of services nor is it a bill or invoice. This enables these companies to market these notices as solicitations for new business, despite their deceiving appearance. Unfortunately, many registrants overlook this fact and take action based on the appearance of the notice.
In light of the above, a few suggested ways to help protect your customers would be:
(a) the use of a Domain Privacy Service and
(b) better educating your customers regarding these deceptive notices.
We have an example of the letter below for your information:
We hope that you find this information to be helpful. Please review and let us know if we can be of any additional help or if you have any further questions. Thank you.
Network Solutions® Partner Program
Your Network Solutions services are subject to the terms and conditions set forth in our Service Agreement. You can view the complete Service Agreement at https://partners.networksolutions.com/. Click on the link marked "Service Agreement".
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